Seasonal Resources Tax Prep & Flu

Free Tax Preparation:

Vermont 2-1-1 is promoting free tax preparation statewide, in partnership with the Volunteer Income Tax Assistance (VITA) program, the Chittenden County CASH Coalition, local United Way agencies and Community Action agencies.  Last year, tax preparation calls amounted to 3,062 during the first four months of 2010!

All callers in Chittenden, Windham, or Windsor County can be directly transferred to the "Tax Appointment Scheduler" in their area.  All other Vermont regions will be referred directly to their local tax sites. 

Flu Season Resources:

Vermont 2-1-1 is partnering with the Vermont Department of Health to help provide public information about H1N1 Flu and Seasonal Flu. General questions about H1N1 Flu can be answered by dialing 2-1-1. To locate a flu clinic in your area please dial 2-1-1 or click on the "Flu Clinic Finder" link: Vermont Flu Vaccine Clinic Finder  - Vermont Department of Health

More information on H1N1 Flu: U.S. Centers for Disease Control and Prevention

History of Vermont 2-1-1


  • Hotline for Help is established as a volunteer hotline and community Information & Referral (I&R) service for Vermont’s Windham County residents.


  • The Champlain Initiative is launched and a need for connecting people to services comes out of a community vision process.


  • Hotline for Help merges with United Way of Windham County to maximize resources of both organizations to meet community needs. United Way’s HELPLINE Program establishes comprehensive database of health and human services for people in Windham County.


  • Representatives from United Ways of Vermont , Vermont Agency of Human Services, Area Agencies on Aging , Vermont Department of Libraries, E-911, and other service providers, begin planning for the development of a 2-1-1 service for Vermont.


  • GET INFO Champlain Valley is established at United Way of Chittenden County as a community I&R service for Chittenden County residents.


  • United Way of Chittenden County and United Way of Windham County merge their GET INFO and HELPLINE telephone I&R programs and regional databases to form the foundation of a statewide database and information & referral service.
  • The website is launched and includes a searchable database of services.

2002 – 2004

  • Fletcher Allen Community Health Foundation, Fanny Allen Foundation, Vermont Agency of Human Services, Vermont Community Foundation, Champlain Initiative, and the United Ways of Vermont all contribute to the early funding efforts to support the vision of a statewide I&R service in Vermont.


  • Vermont Public Service Board approves United Ways of Vermont as the designated service manager of 2-1-1 in Vermont.


  • United Ways of Vermont officially launches 2-1-1 in Vermont. 2-1-1 is available as a local call from anywhere in Vermont
  • Governor James Douglas announces a public/private partnership between the Vermont Agency of Human Services and United Ways of Vermont as well as major funding for Vermont 2-1-1.
  • United Ways of Vermont secures funding for Vermont 2-1-1 from each of the 10 regional United Ways in Vermont.


  • The year-end report for 2005 shows Vermont 2-1-1 call volume doubled from about 2,500 in 2004 to 5,000 in 2005.
  • Partnership with Maine 2-1-1 Call Center makes possible the expansion of Vermont 2-1-1 service hours to 24 hours a day, 7 days a week.


  • The year-end report for 2007 shows Vermont 2-1-1 call volume continues to grow from 8,346 in 2006 to 16,532 in 2007.


  • Vermont 2-1-1 becomes a core partner in Governor James Douglas' Food and Fuel Partnership. The 2-1-1 number is designated as the entry point to the resources available to Vermonters who are worried about the high cost of food and fuel, especially as winter approaches.
  • The year-end report for 2008 shows Vermont 2-1-1 call volume continues to grow from 16,532 in 2007 to 25,095 in 2008. 


  • In celebration of Vermont 2-1-1's fourth anniversary, staff and volunteers gather at the Vermont Statehouse in Montpelier to hear a declaration of February 11, 2009 as “2-1-1 Day” in Vermont. Governor James Douglas signs the proclamation; a cake cutting ceremony follows.
  • Vermont 2-1-1 assists the Vermont Department of Health with H1N1 (Swine Flu) public inquiry calls.
  • Vermont 2-1-1 begins answering the National Suicide Prevention Lifeline for Vermont. In addition, a statewide implementation of software will allow Vermont 2-1-1 and core partners of the Aging and Disability Resource Connection (ADRC) to track calls and resources.


  • Vermont 2-1-1 is awarded a Certificate of Accreditation from the Alliance of Information and Referral Systems (AIRS). This AIRS Accreditation acknowledges that Vermont 2-1-1 demonstrated competencies in applying the AIRS Standards of Professional Information and Referral.
  • Vermont 2-1-1 enters into a contract with the Vermont Agency of Human Services, Department for Children and Families, Economic Services Division to provide after-hours call coverage including emergency housing.
  • Vermont 2-1-1 participates in a two day multi-agency catastrophic event exercise simulating a massive natural disaster devastating the state by causing mass casualties, tens of thousands of power outages, and extensive damage due to thousands of downed trees and flooding in the aftermath.
  • Vermont 2-1-1 relocates its call center to Post Office Square in Essex Junction.


  • Vermont 2-1-1 receives over 1,500 damage reports in response to the spring flooding. As a result of the post-disaster response evaluation, United Ways of Vermont, Vermont 2-1-1, Vermont Emergency Management (VEM) and Vermont Voluntary Organizations Active in Disaster (VT VOAD) establish the Vermont Disaster Relief Fund to provide a means for financial donations to support those affected by disaster in Vermont.
  • Tropical Storm Irene makes landfall in Vermont on August 28th. Vermont 2-1-1 receives roughly 10,000 calls in a 10-day period from individuals who sustained damage from the storm. Vermont 2-1-1 works closely with the State of Vermont and community partners to record damage and report data to FEMA in order to secure a Federal Disaster Declaration and to assist partners in targeting response and recovery efforts.
  • The year-end report for 2011 shows that Vermont 2-1-1 received over 51,000 calls and our call staff made more than 63,000 referrals

2011 – 2012

  • Vermont 2-1-1 continues to work with the State of Vermont, FEMA, and community partners to support ongoing recovery efforts through Vermont’s local long term recovery committees and the Vermont Disaster Relief Fund.

Top Ten Referred Services for 2019:

  1. Housing Intake

  2. Public Assistance Programs

  3. Tax Preparation Assistance

  4. General Relief/Emergency Assistance*

  5. Specialized Information and Referral

  6. Undesignated Temporary Financial Assistance

  7. Community Shelters

  8. Community Disaster Service Centers/Hotlines**

  9. Utility Assistance

  10. Domestic Violence Hotlines

Vermont Department for Children and Families/Economic Services Division; **Calls to Vermont 211 reporting property damages for  Vermont Emergency Management following the November 1, 2019 storm and floods.



How We Collect Data

The Vermont 211 Database contains information about available community resources for people in Vermont, including detailed data on health and human services provided by government agencies and community organizations and the conditions under which services are available. The Database currently contains over 1,000 agencies, with more than 3,000 programs and 10,300 services, although we always welcome new programs and services.

If your agency or organization is interested in being included in the Vermont 2-1-1 database, please complete the following:

Mailing address:

United Ways of Vermont/Vermont 2-1-1

PO Box 111, Essex Junction, VT 05453

Fax number: (802) 861-2544

If your program or agency meets the Vermont 2-1-1 Database Inclusion/Exclusion Criteria, then a standardized profile, edited in accordance with our style guidelines, will be created based on the information you provide. For more information, contact our Database Coordinator.

How We Index an Agency's Services

Vermont 2-1-1 uses the Alliance of Information & Referral Systems ( approved Taxonomy of Human Services, a standard indexing system used by human service information and referral systems throughout the United States.




The mission of Vermont 2-1-1 is to promote the health and well being of all people in Vermont through a statewide information and referral system for streamlined access to community resources.


Vermont 2-1-1 is a single, centralized community resource information center, providing high quality statewide information and referral (I&R) services in accordance with national standards.  The call center staff includes nine full time positions: a director, a call specialist manager, three call specialists, and four regional resource specialists.



The organizational structure, standards and service model for Vermont 2-1-1 have been determined in collaboration with more than 30 public and private agencies throughout the state, including local United Ways, Agency of Human Services, Vermont E-911, Vermont Department of Libraries, hospitals, community mental health, and providers of information and referral services statewide.

Vermont 2-1-1 is a program of the United Ways of Vermont.   On November 19, 2004, the Vermont Public Service Board designated United Ways of Vermont as the service manager for 2-1-1 services throughout Vermont.  Vermont 2-1-1 was launched on February 11, 2005United Ways of Vermont (UWVT) provides administrative and fiscal oversight. 

The Vermont 2-1-1 Advisory Board reports directly to the UWVT Board of Directors and is responsible for providing ongoing support to Vermont 2-1-1.  The Vermont 2-1-1 Collaborative, an informal association of professionals and citizens, meet on a regular basis to advise and review the project during the development and implementation stages.  The Collaborative continues to receive statistics and updates on a monthly basis.

Additional support comes from the National 2-1-1 Coalition , the Alliance of Information and Referral Systems (AIRS) , United Way of America Council and the AIRS 2-1-1 Institute, which collaboratively facilitate the development and sustainability of 2-1-1 programs nationwide.


Vermont 2-1-1 is funded by individual United Ways of Vermont, the Vermont Agency of Human Services, federal and state funds, and grants from local foundations.  Significant in-kind support has been received by Verizon Wireless, IBM Corporation and Downs Rachlin Martin PLLC.

Calling for 2-1-1 Act

United Way of America continues to work with state and local United Ways and other leaders in the 2-1-1 movement to advance The Calling for 2-1-1Act (S. 211/H.R. 211).  This federal legislation was introduced in 2007 by, among others, Representative Anna Eshoo in the House, and Senators Hillary Clinton and Elizabeth Dole in the Senate, and would authorize funding to support states’ efforts to increase access to this cost-efficient and critical service.




Read more: About the Vermont 2-1-1 Program

Additional information