Vermont 2-1-1 Web Usage Reports

ReferWeb Reports is for tracking and reporting how the public is using the Refer Web search engine. The application allows the user to select the date and time range for each report and view statistical data such as searches performed, visitor locations, visitor age, sex, etc. Click on the link below to get started.

Vermont 2-1-1 web reports


Statewide Contact Summary Report

Our statewide call summary report compares the percentage of the population from each county to the percentage of 2-1-1 inquiries from that county.

Statewide Call Summary Report


Monthly Statistical Reports by County

Our statewide referrals by need report contains aggregated data on the needs of 2-1-1 callers throughout Vermont by category of need, including numbers of referrals made within each category of need.







Grand Isle









Vermont 2-1-1 Afterhours Emergency Housing Report

Vermont 2-1-1 partners with the Agency of Human Services (AHS) to provide after business hours emergency housing assistance. AHS calls are routed to Vermont 2-1-1 from 4:30 p.m. to 7:45 a.m. daily and on weekends to provide 24/7 access to the existing emergency housing services. Vermont 2-1-1 adheres to strict protocols outlined by AHS program guidelines.

Vermont 2-1-1 Monthly After Hours Emergency Housing Report



If you do not see a report you are looking for, or if you would like a customized report based on a specific need category, please dial 2-1-1 or email us at



In 2017, what were Vermonters most in need of?

Each year, we evaluate the services Vermonters were referred to the most and publish them as our Barometer of Community Needs. Curious about which services made the Top 10? Click here to find out!


Vermont 2-1-1 is the number to dial to find out about hundreds of important community resources, like emergency food and shelter, disability services, counseling, senior services, health care, child care, drug and alcohol programs, legal assistance, transportation agencies, educational and volunteer opportunities, and much more.


2-1-1 is not an emergency number like 9-1-1, nor is it directory assistance like 4-1-1.


2-1-1 is your first step toward solving everyday problems or

when you are facing difficult times.

It’s a free service. It’s confidential. It’s 24/7.


Send us an email:

Email is staffed Monday through Friday from 8am - 6pm

Please provide answers to these standard questions in your email
to help 2-1-1 Contact Specialists give more appropriate referrals:

  • City/Town of Residence for the person in need?
  • Household members: including age ranges?
  • Source of income? (ex: employment, Reach Up, SSI/SSDI, etc)

Reach us by phone – 4 ways:

  1. Simply dial 2-1-1 – a local call from anywhere in Vermont

  2. 1-866-652-4636 – toll free in Vermont

  3. (802) 652-4636 – from outside of Vermont

  4. Text your zip code to 898211

 The Vermont 2-1-1 contact center is available 24/7.

 Texting is only available Monday through Friday from 8am - 8pm.


Reach us by regular mail or fax:

Vermont 2-1-1
P.O. Box 111
Essex Junction, VT 05453

Fax:  (802) 861-2544



Additional information