Job Opportunities

Emergency Housing Intake Specialist - Part-time

Summary:
Vermont 2-1-1 Emergency Housing Intake Specialists have both individual and shared responsibility and accountability for delivering quality, professional information, referral, and advocacy services to inquirers. The Vermont 2-1-1 Emergency Housing Intake Specialist is Vermont 2-1-1’s front-line representative to the public. The Vermont 2-1-1 Emergency Housing Intake Specialist takes incoming calls and makes follow up calls on a scheduled basis. Calls are primarily for emergency housing but include requests for simple information. This position supports the Information & Referral Specialist Team. The Team will have the primary responsibility for all aspects of the emergency housing program. This part time seasonal position begins in December 2017 through April 2018.

General Responsibilities:
• Answer and respond to inquiries from various sources (phone/email) while maintaining a high level of customer service
• Provides emergency housing information (shelter or motel information) to callers experiencing homelessness after hours (4:30pm – 8:00pm)
• Engage inquirers to assess their emergency housing needs while utilizing a database for Emergency Housing intake
• Document all call information according to standards
• Provide accurate and relevant information to inquirer to help them meet their needs
• Identify and escalate priority issues
• Complete assigned follow-up calls to inquirers
• May assist with special projects
• Contributes to the overall success of the United Ways of Vermont by performing other essential duties and responsibilities as assigned.


Requirements:

• Good to excellent verbal skills, particularly empathetic listening and problem solving
• High level of attention to detail and accuracy
• Demonstrated ability to handle difficult, sensitive and confidential situations with mature attitude and judgment, poise, tact and diplomacy
• Ability to work accurately under pressure
• Ability to accurately assess an inquirer needs and situation, problem solves with an inquirer and provides accurate information
• Must have good to excellent written communication skills
• Must be able to handle crisis situations and deal with difficult inquirers
• Must be able to accurately type at least 30wpm
• Proficient in Microsoft Office applications and be able to utilize multiple computer based systems for documentation
• High School diploma with 1+ years experience in social service and/or call center environment; Bachelor’s degree in Social Work or relevant field preferred
• Demonstrate the ability to work with multicultural/ethnic inquirers, older adults, people with disabilities, sexual minorities and other special populations.

Interested persons should submit a cover letter and resume to Sarah Lee.

Applications will be accepted until position filled.

 

United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

News

5/11/2017

Vermont 2-1-1 referrals now available by text message

Press Release

5/11/2017

Age Well and United Ways of Vermont 2-1-1 Announce Innovative Partnership for Vermont Senior Helpline

Press Release (4/19/2017)

5/9/2017

Local officials work to help human trafficking victims

WCAX

12/9/2016

Vermont 2-1-1 and Emergency Shelters Gear Up for Cold Weather

ABC Local 22

11/9/2016

Vermont 2-1-1 and Emergency Responders Recognized

Vermontbiz

5/19/2016

Standards of Excellence Achieved - 

Vermont 2-1-1 Earns National Accreditation

Accreditation Press Release

11/11/2015

United Way’s Vermont 211 program stands ready to help stop it. Victims and potential victims of HT can dial 2-1-1 and get connected to a local facilitator, law enforcement and/or the National Human Trafficking Resource Center (NHTRC – Polaris, 24/7 hotline)

Human Trafficking wcax.com

10/02/2015

A new statewide phone line to support families with young children was announced today by the United Ways of Vermont.

Help Me Grow Phone Line Seeks to Help Families

Department of Health

United Ways of Vermont and Vermont 2-1-1 celebrate the grand opening of it's headquarters and state of the art contact center.  Read all about it below.

Vermont 2-1-1 opens new call center.

 

The Working Toward Wellness grant, offered by the Vermont Department of Health, provides funding and technical assistance for the development or improvement of workplace wellness programs across the state. United Ways of Vermont/Vermont 2-1-1 was notified as a recipient of the grant!  Read more below.

Working Towards Wellness Grant Winners

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Hurricane Harvey Relief - Important Information

If you are a Vermonter who is interested in Donating or Volunteering in the aftermath of Hurricane Harvey, please read this informational release from the Texas Voluntary Organizations Active in Disaster (TX VOAD) and the Onestar Foundation. 

Citizen Assistance Registry in case of an Emergency (CARE)

For Vermonters who may need special assistance in an emergency or evacuation, please fill out the form below to register with E-911The information is for use by emergency responders during an event. The registry will live in the E-911 Database. This is NOT a public portal.

Registration Form

                       Disaster Information and Resources

Agency

Contact Number

Notes

FEMA: Federal Emergency Management Agency

1-800-621-3362
TTY: 1-800-462-7585 
or register online: https://www.disasterassistance.gov/

Only send Vermonters to register through FEMA once their community is designated a disaster by Presidential Declaration

SBA: Small Business Administration

1-800-659-2955 or online: https://disasterloan.sba.gov/ela/

For business owners to apply for low or no interest disaster loans

DEMHS: Vermont Emergency Management

1-800-347-0488

Emergency services only

Click here to find information about simple preparation tips during disaster situations

Vermont HAZMAT

24/7 Hotline: 1-800-641-5005

National Response Center:
1-800-424-8802

Hazardous material spill reports

Agency of Agriculture

Non-emergency: 802-828-2430

Animal Health Emergency number:
802-828-2421

EPA National Response Center for Pesticide Spill: 1-800-424-8802

Statewide, for farm-related issues (crops & livestock).  Emergency phone ONLY for immediate livestock health concerns and/or pesticide spills

Agency of Natural Resources

Department of Environmental Conservation

Environmental Assistance Hotline:
1-800-974-9559

Manages water & air quality; regulates solid & hazardous wastes

Agency of Transportation

5-1-1 has been discontinued, please use:

http://newengland511.org/

Road closures & transportation related concerns (511-online is automated and 24/7)

Agency of Commerce & Community Development (ACCD)

802-828-3211

In addition to reporting business damage to local town offices, this number is available for businesses to get the appropriate documents for damage assessment

Vermont Department of Health

1-800-464-4343 or online:
www.healthvermont.gov/emerg/facts.aspx

For information about drinking water safety & general information health-risks associated with clean-up efforts (e.g. mold information)

Economic Services Division (ESD) Benefits Service Center

1-800-479-6151

Central resource for state benefits such as 3SquaresVT, fuel assistance, and health insurance

Community Action Agencies

NEKCA:
St. Johnsbury - (802) 748-6040
Newport - (802) 334-7316

CVOEO: 
Burlington - (802) 863-6248
Middlebury - (802) 388-2285

BROC:
Rutland - (802) 775-0878
Bennington - (802) 447-7515

SEVCA:
Westminster - (802) 722-4575
Toll-free - (800) 464-9951

Capstone: 
Barre (802) 479-1053
Toll-free: (800) 639-1053

These agencies provide a variety of core services in their communities, including emergency support and assistance

Vermont Legal Aid

Statewide: 1-800-889-2047

Online: http://www.lawlinevt.org/

Legal assistance for low-income Vermonters; legal advice over the phone

American Red Cross of New Hampshire and Vermont

24/7: 1-800-660-9130

For disaster services & emergency needs (e.g. food, shelter, water)

SAMHSA (Substance Abuse and Mental Health Services Administration)

Disaster Distress Line: 1-800-985-5990

Text TALKWITHUS to 66746

If in need of an interpreter:
Call 1-800-985-5990 and press 2


SAMHSA’s Disaster Distress Helpline provides crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters 

http://www.samhsa.gov/find-help/disaster-distress-helpline

 

Vermont Disaster Relief Fund

1-888-707-8373

Fund set up for survivors of disaster; to provide financial assistance to homeowners with unmet needs related to the storm. Refer to network of case managers

SerVermont

Executive Director: 802-760-0042

Program Officer: 802-585-9382

Volunteer opportunities related to the disaster (statewide)     

AKA: Americorps

HandsOn Network Volunteer Center

For more information please contact info@handsonnetwork.org 

Online database for disaster-related volunteer opportunities

 

Additional information