May is Mental Health Month!

Each year millions of Americans face the reality of living with a mental health condition. Mental Health Month seeks to educate people that mental illnesses are as real as other physical illnesses and can be treated effectively.
If you’d like to learn more about the mental health resources available, Vermont 211 is here to help. You can call us directly at 211, text your zip code to 898211, or check out our Community Resource Directory.

What is Information & Referral?

What is Information and Referral?

Information & Referral (I&R) is the art, science and practice of bringing people and services together.  I&R resource databases contain detailed descriptions of the programs and services provided by community, social, health, and government organizations.

Inquirers to Vermont 2-1-1 will connect with:

“trained, empathetic I&R Specialists who assess their needs in a non-threatening, non-judgmental and confidential manner and help them understand their situations and make informed decisions about possible solutions. The I&R Specialist can, when necessary, assist people who are in crisis and emergency situations. I&R Specialists can also advocate on behalf of individuals who need additional support.”

From AIRS – Alliance of Information and Referral Systems

At Vermont 2-1-1, we can provide clients with much more than a phone number or the service hours of an agency.  Our I&R Specialists follow an information and referral process that includes:

  • Establishing rapport

  • Gathering information through active listening

  • Determining the caller’s previous efforts

  • Problem solving in partnership with the caller

  • Matching resources with needs

  • Identifying potential barriers

  • Making appropriate referrals to services

  • Offering follow-up if appropriate

How do we index an agency’s services?

Vermont 2-1-1 uses the Alliance of Information & Referral Systems’ (www.airs.org) approved Taxonomy of Human Services, a standard indexing system used by human service information and referral organizations throughout the United States and Canada.

 

Additional information