What is Information and Referral?

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The Interview Process:

Assessment Process

  • Establish Rapport

  • Gather Information

  • Define The Need(S)

  • Identify Client Characteristics

  • Summarize The Need

  • Problem Solve

  • Clarify Inquirer’s Goals

  • Determine Previous Efforts

  • Identify Informal Support Systems

  • Establish Next Steps

  
Referral Process

  • Match Resources With Needs

  • Identify Potential Barriers To Access (Ie: Transportation)

  • Make Appropriate Referrals

  • Offer Follow Up And Ongoing Support