Job Opportunities

Resource Manager
Full-Time with Excellent Benefits

Vermont 2-1-1, a statewide information and referral program of the United Ways of Vermont, has a position for a person with just the right skills to join our Management Team!

If you are detail-oriented, organized and a problem-solver with excellent verbal and written communication skills, you may be the person we are looking for.  Experience with proofreading and editing is required for this position and computer database experience is preferred.

Primary Job Responsibilities:
• Development and maintenance of all aspects of database functionality
• Produces statistical reports and responds to specialized data report requests
• Work to achieve program quality assurance standards

Physical Demands:
• Requires ability to sit at computer for extended periods of time
• Requires protracted concentration

• Health insurance, including vision and dental
• 403 (b) Thrift retirement plan
• Generous combined time off (CTO)

The ideal candidate will have a Bachelor’s Degree with a minimum of three years of experience in human services, experience in Information and Referral (I&R) preferred; supervisory experience, utilizing a supportive coaching model; and experience developing and delivering training. Valid drivers license and reliable means of transportation a must. 

Interested candidates should send a cover letter, resume and writing sample to:

No telephone inquiries please.


Outreach Specialist - Part-time

The Outreach Specialist represents Vermont 2-1-1 in Rutland and Bennington Counties. The Specialist promotes the 2-1-1 service, actively participates in regional community partnerships and other appropriate collaborative groups, and maintains relationships with local agencies and local communities. The Outreach Specialist proactively gathers information about new health, human, and community service programs, and tracks changes in existing programs for ongoing maintenance of up-to-date information in the 2-1-1 database.
The ideal candidate will have an Bachelor’s Degree in human services or a related field OR an Associate’s Degree plus a minimum of one year of experience working in health, human or community services. Experience in community collaboration or non-profit sector exposure preferred. Ability to work a flexible schedule including early evening hours is required.  Computer experience required as are data analysis and reporting skills.
Candidates for all positions should possess excellent verbal and written communication skills as well as strong interpersonal and organizational skills. We welcome applications from innovative thinkers who are positive, proactive and ready to embrace change. 
This 25 hour per week position is eligible for medical, dental and vision benefits, 403B Plan and generous holiday and combined time off. Interested persons should send a cover letter and resume and to, or mail to: Vermont 2-1-1, PO Box 111, Essex Junction, VT  05453.  
Position will remain open until the perfect candidate is found.


Emergency Housing Intake Specialist - Part-time

Vermont 2-1-1 Emergency Housing Intake Specialists have both individual and shared responsibility and accountability for delivering quality, professional information, referral, and advocacy services to inquirers. The Vermont 2-1-1 Emergency Housing Intake Specialist is Vermont 2-1-1’s front-line representative to the public. The Vermont 2-1-1 Emergency Housing Intake Specialist takes incoming calls and makes follow up calls on a scheduled basis. Calls are primarily for emergency housing but include requests for simple information. This position supports the Information & Referral Specialist Team. The Team will have the primary responsibility for all aspects of the emergency housing program. This part time seasonal position begins in December 2017 through April 2018.

General Responsibilities:
• Answer and respond to inquiries from various sources (phone/email) while maintaining a high level of customer service
• Provides emergency housing information (shelter or motel information) to callers experiencing homelessness after hours (4:30pm – 8:00pm)
• Engage inquirers to assess their emergency housing needs while utilizing a database for Emergency Housing intake
• Document all call information according to standards
• Provide accurate and relevant information to inquirer to help them meet their needs
• Identify and escalate priority issues
• Complete assigned follow-up calls to inquirers
• May assist with special projects
• Contributes to the overall success of the United Ways of Vermont by performing other essential duties and responsibilities as assigned.

• Good to excellent verbal skills, particularly empathetic listening and problem solving
• High level of attention to detail and accuracy
• Demonstrated ability to handle difficult, sensitive and confidential situations with mature attitude and judgment, poise, tact and diplomacy
• Ability to work accurately under pressure
• Ability to accurately assess an inquirer needs and situation, problem solves with an inquirer and provides accurate information
• Must have good to excellent written communication skills
• Must be able to handle crisis situations and deal with difficult inquirers
• Must be able to accurately type at least 30wpm
• Proficient in Microsoft Office applications and be able to utilize multiple computer based systems for documentation
• High School diploma with 1+ years experience in social service and/or call center environment; Bachelor’s degree in Social Work or relevant field preferred
• Demonstrate the ability to work with multicultural/ethnic inquirers, older adults, people with disabilities, sexual minorities and other special populations.

Interested persons should submit a cover letter and resume to Sarah Lee.

Applications will be accepted until position filled.


United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

Additional information