Citizen Assistance Registry in case of an Emergency (CARE)

For Vermonters who may need special assistance in an emergency or evacuation, please print and fill out the form below to register with E-911The information is for use by emergency responders during an event. The registry will live in the E-911 Database. This is NOT a public portal.

Registration Form

Vermont 211's Role in Disasters       

During First Response – this is the period immediately following a disaster; it could last up to 72 hours. Generally there is a very limited role for Vermont 211 as most calls should be going to 9-1-1. Municipality, police, fire and rescue organizations are providing services. 211 will be most valuable for rumor control and fielding non-911 calls.

Relief – during this period of time, communities become hungry for information. Generally lasts up to 3 months. An assessment is done to see if the needs of communities can be met by municipalities, American Red Cross, etc. If the impact is large, there will be a request (by the Governor) for a federal declaration. If a federal declaration occurs, national groups will join the community in its relief and recovery efforts. Vermont 211 can offer information to the public about relief services, such as shelter and food.

Recovery – the period of time that communities are on the road back to normalcy. The movement from dependency on national and emergency resources to community-based resources occurs during this period of time. This period can last between 6 months to 2 years. Few, if any, national organizations remain active in the long-term recovery process. Vermont 211 remains a valuable resource for long-term information and referral recovery services.


 Primary Contributions:

  • Expand the capacity of Emergency Operations Centers (EOCs) by providing trained information and referral specialists and offer the public an alternative access point for accurate information
  • Manage information about availability of services and status of health and human services organizations, as well as city, state and federal agencies
  • Identify gaps in services and help direct resources to high priority places
  • Help mobilize and track offers of volunteers and donations
  • Offer a sustained connection to help for people whose lives are dramatically affected by the occurrence
  • Record and track damages as reported by the general public

“Telephone Reassurance” is an Essential Role for 211 in all Phases of an Emergency

  • Vermont 211 has demonstrated the significant contribution it can make during an emergency (COVID-19, Tropical Storm Irene, PFOA, Train Derailments, H1N1, School Lockdown)
  • Vermont 211 continues to clarify the roles it plays during an emergency and to build relationships in advance to enable maximum performance
  • Vermont 211 is prepared for optimum operation during an emergency through advance preparation, flexibility, and preparedness drills to respond to sustained spikes in call volume and rapidly changing information that is hard to collect but which must be managed and disseminated



Additional information