Job Opportunities

Information & Referral Specialist:

We are currently looking for a Contact Center based Information and Referral Specialist.

An I&R Specialist is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone, email & text message for clients with complicated needs. A successful I&R Specialist knows the importance of compassion, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives.

Computer experience is required and database software experience is preferred. Must be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential.

This position requires critical thinking skills and a desire to help those in need.

Mission Focused:

  • Ability to catalyze others’ commitment to vision
  • Commitment to accomplishing shared goals

Relationship Oriented:

  • Values diversity and inclusion
  • Communicates effectively
  • Treats others with respect and dignity
  • Actively listens to and facilitates input and contributions
  • Uses a strengths based approach

Collaborator:

  • Seeks and share knowledge of resources
  • Takes collaborative approach to addressing issues

Results-driven:

  • Has a focus on results and can effectively communicate goals, data, and impact
  • Develops relationships with resources and drive results
  • Has necessary organizational skills

Brand Steward:

  • Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
  • Internalizes the meaning and commitment of United Way and consistently acts according to its values and purpose
  • Demonstrates the value of the network; is a good system-citizen
  • Is accountable and transparent with all stakeholders

Required Education

  • Bachelor’s Degree in Human Services or related field
  • an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services
  • or comparable High School diploma with 3+ years experience in social service and/or a contact center environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. United Way will engage in the interactive process to determine if reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of their jobs.

Job Type: Full-time/Part-time

Work Location:

  • One location

Work Shift:

  • Rotating 8am-8pm

Benefits: 

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Interested persons can apply at https://www.indeed.com/job/call-center-representative-39332ffbe41a5888

 

 

 

 

 

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Census 2020

Vermont 2-1-1, a statewide telephone Information and Referral Program of the United Ways of Vermont, is seeking a candidate for a position in the Help Me Grow contact center located at United Ways of Vermont in Essex Junction, VT.
The Child Development Specialist (CDS) provides care coordination functions within Help Me Grow telephone access point at United Ways of Vermont.  The Child Development Specialist assists consumers and providers to understand the services available through the Help Me Grow contact center, an early childhood hub operated in partnership with Vermont 2-1-1. The Child Development Specialist supports expectant parents and families with young children through age eight, handling calls related to the health, development, and family well-being. This includes basic needs, and other issues related to social determinates of health, by providing information, referral and assistance with connection to services, researching and making referrals to services, and providing continued support, advocacy and follow-up as needed. The Specialist handles calls, referrals, emails and incoming texts from families and providers, documents information and concerns, mails information packets, networks with community based providers and provides needed follow up to both referring providers and families.
We are looking for a highly-efficient and self-motivated individual to join the Help Me Grow Vermont program. You’ll be a core addition to our small team and play an integral role in helping the organization run smoothly. The right person will be creative and detail oriented, with great writing and communication skills. Help Me Grow Vermont is in need of an individual who is outgoing and able to talk comfortably with key stakeholders, community groups, at meetings and conferences. In addition to providing public presentations to groups of all sizes; we are seeking someone who will see this role as an opportunity to help the children in the community and throughout the state of Vermont.
The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services. Valid driver’s license and reliable means of transportation is required.
Computer experience is required and database software experience is preferred.  
 
Interested persons should provide a cover letter and résumé to Human Resources at: [email protected] 
 
United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

 

Additional information